We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Marvelion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giftsmanship.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been on the hunt for a scratch board that would not only satisfy my cat's scratching needs but also provide some entertainment. And I must say, this product checks all those boxes! The durable wool material is perfect for long-lasting use and withstands my kitty's vigorous clawing sessions. But what really sets it apart from other scratch boards is the bell toy - it adds an extra layer of fun and excitement playtime. My cat could spend hours just batting at it! Plus, the corrugated surface is ideal for her claw grinding needs which helps keep her nails healthy as well. The foldable design is another huge bonus; storage has never been easier and setting it up takes no time at all. Lastly, I love how you can connect two boards together to create a larger play area – talk about value for money!
This scratch board is amazing! My cat loves the bell toy and it's super durable. Definitely a great buy!
I love that this product has a corrugated surface, perfect for my kitty's claw grinding needs.
🐾 The foldable design makes storage so easy, plus my feline friend adores playing with the bell. 🛎️
Thumbs up! 👍
My cats are loving their new playground. The fact that I can connect two boards together gives them more space to play.
no caps because i'm too excited...my cat can't get enough of this thing! it's interactive, fun and keeps her busy for hours
It’s not just a scratch board, but an exercise tool as well. Keeps our furball active all day long.
From its sturdy construction made of durable wool material to its interactive features designed specifically with cats in mind, this scratch board truly stands out among others in the market today. It’s clear that every aspect was thoughtfully considered: from the corrugated surface that’s perfect for claw grinding (a godsend if your furniture has been victimized by your feline friend) to the bell toy attached which keeps them entertained while they get their daily exercise—this product goes beyond being a simple scratch board. The foldability feature deserves special mention too—it makes both storing away when needed or setting up hassle-free experiences, plus provides flexibility depending on available space or number of cats using it simultaneously.
😻Bought this on a whim and boy am I glad I did! It's now my kitty's favorite pastime. 😺
the bell toy adds excitement to playtime...and the foldable design? genius...